Sunday, February 7, 2016

Service Desk

We recently received a comment about rude and unprofessional behavior at our Service Desk in the Information Commons. The Library believes in and promotes all the Community Principles of Goucher College, including:
 
          •    Respect: We will treat everyone within our community with respect and learn from our differences. When conflicts arise, we will work together to come up with mutually beneficial resolutions. We also commit to respect and protect the environment on our campus and in the world.
          •    Responsibility: We understand that we are accountable for our own actions, opinions, and beliefs, and for ensuring that our actions are conducive to the safety and well-being of others.

Our student workers are trained in customer service practices and this type of comment is taken very seriously as it points to a possible lapse in judgement. Please know that we have investigated  this complaint and appropriate actions have been taken.