Tuesday, May 17, 2016

Purchase Request

Towards the end of the semester we received a purchase request for an item we're adding to the collection.
The item, Burning Country: Syrians in Revolution and War by Robin Yassin-Kasab and Leila Al-Shami, has been ordered and will be available soon!

Thanks for the suggestion!
- Liz De Coster, User Services Librarian

Monday, March 21, 2016

Non-book Materials

A great suggestion came in to our email recently:

Have a blanket to check out. The Library can be drafty, and people like to be cozy :)

Thanks for the suggestion! We confess the Library temperatures can vary depending on how sunny it is outside, how many people are in the library, and how much oxygen the plants are exhaling. Some days it can be drafty and some days it can be quite warm. The suggestion to circulate a blanket is a creative idea, but not something we can manage right now. There are plenty of sunny nooks to keep you warm while you're studying in the daytime, and in the evenings the quiet floors (2nd and 4th) tend to be the warmest. Stay warm!

- Liz De Coster, User Services Librarian

Monday, March 14, 2016

School Visit

The Library had a lovely visit over the January term - students from Thomas Johnson Middle School were able to take a field trip to the Goucher College Library to work on research for their Maryland History Day scholarships. The two highlights appear to have been a 13th-century item from our Special Collections & Archives, and pizza!

We can't wait to hear how History Day goes for these researchers!

Tuesday, March 8, 2016

2016 Julia Rogers Research Prizes

A small break from our normal programming here, to promote our 2016 Julia Rogers Research Prize competition. Submit your research work from the 2015 school year and be considered for cash prizes in honor of Julia Rogers' birthday. Questions and submission information are at http://www.goucher.edu/the-library/about-the-library/library-prizes-and-awards/the-julia-rogers-research-prizes.

Sunday, February 7, 2016

Service Desk

We recently received a comment about rude and unprofessional behavior at our Service Desk in the Information Commons. The Library believes in and promotes all the Community Principles of Goucher College, including:
          •    Respect: We will treat everyone within our community with respect and learn from our differences. When conflicts arise, we will work together to come up with mutually beneficial resolutions. We also commit to respect and protect the environment on our campus and in the world.
          •    Responsibility: We understand that we are accountable for our own actions, opinions, and beliefs, and for ensuring that our actions are conducive to the safety and well-being of others.

Our student workers are trained in customer service practices and this type of comment is taken very seriously as it points to a possible lapse in judgement. Please know that we have investigated  this complaint and appropriate actions have been taken. 

Wednesday, January 27, 2016

Book Drop

A question via our suggestion form, from before the winter break:

I went to drop off books during the break and the library was closed. Could you please institute an exterior book drop? Or did I miss it and, if so, please advertise on your site. The library is often closed during breaks, but there are grad programs and intercession classes. And these books are heavy to slog across campus! :(

And here's our response:

Thank you for your comment/suggestion. I apologize for your having to slog the books across campus. We do try to ensure that the library hours are posted on the doors, as well as on our website. Yes, it is unusual that we do not have an outside book drop. We do consider it from year-to-year, but yours is the first comment about this that we have had since the building opened over six years ago. The 24/7 during the Spring/Fall semesters is not as problematic, of course. The increased hours in January this year provided more services for both J-term students and the graduate residency students, but did not address the Sunday drop issues. We will be looking at how we can better offer some sort of drop-off service during January when the library is closed for the entire day. 

- Pamela Flinton, Associate Librarian for Research & User Services

Sunday, December 13, 2015

Quiet Hours (Shhhh)!

An issue with quiet hours, from a comment card left in our feedback box:

"The Information Commons was very loud when it was supposed to be quiet hours inside of the windows. I had a hard time concentrating."

Thanks for your feedback, and for letting us know about this issue. We certainly try to keep the noise level as quiet as possible during finals, but we really depend on the students to help us out - both by being quiet themselves and letting a staff member know if there's an issue. We can't be everywhere at once, so if you have trouble concentrating because of noise, please let somebody know!

- Liz De Coster, User Services Librarian